Back To Basics: Why It’s Rude To Let Patients Leave Without Their Therapist “Waving Them Off…”

“Have a seat”… OR, how about… “Take a seat”… It’s a “throw-a-way” phrase that is likely being said to almost every patient as they arrive in the waiting area of almost every PT clinic today. *Except at mine*. How do we greet our guests? “Make yourself comfy!” The difference? Night and day. One is TRANSACTIONAL……

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[PT Business Growth School] – Hello Marketing Automation (Part 5)

Week 5 of “PT Business Growth School” is here… …and this week it’s all about ‘Marketing Automation’. Every PT Business needs to focus on ‘Marketing’ to grow successfully, but this is MORE than *just* Marketing. It’s the NEW way of growing a successful PT Practice. A lot of business owners think that Marketing is as…

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Are Community Events Becoming A Waste Of Time?

=== “Anyone have experience working 5k’s or any other running/triathlon type event? I feel like it’s a great service, but feel like it wouldn’t really have many people that end up converted to patients. I’m thinking about starting it, just wondering if it’s worth the time and effort”. – John Davidson Jr. Summerfield, NC. ===…

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[PT Business Growth School] – Know Your Numbers, Grow Your Business (Part 3)

Week 3 of “PT Business Growth School” has arrived… ..and this week we were joined in class by expert “Andrew Vertson” of Intecore PT (Ca), talking us all through the essential financial principles of running a business. True Story: My own clinics grew so fast that I *almost ran into issues with cash-flow* – which…

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Why I Regularly Ask My Staff To Quit

Comes a pressing question yesterday about “staff”: === “Paul, I love what you say about making sure you have the right staff “on the bus”… …do you think that YOU have the right staff on the bus at your clinic right now?” – Michelle, Bay Area, San Francisco. === WOW! Didn’t see that question coming……

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